Welcome Rosie Collins!
We’re delighted to let you know that new XPOS customers could soon be meeting team member, Rosie Collins, on installation day, as she joins us as our new Business Systems Trainer this month. With 12 years of experience in …
How to Manage Post-Christmas Returns
It’s gloomy news for retailers today as The Times newspaper reports that one in 4 purchases, made between Black Friday and Boxing Day*, will be sent back to the retail store this month. This would equate to about £4.8 billion …
January Pro Shop: Retail Tips
January is usually the second-lowest month in terms of sales for golf shops, and only just sits off the bottom slot because of promotions running during the month. Panic not. A quiet shop is the perfect opportunity to set …
Resounding Retail CPD Success
We held the first ever retail skills seminar the PGA Training Academy yesterday. Thanks to everyone who came along, got involved, and took part in discussions. There was a genuine feeling of openness and camaraderie, and it was great …
Get Set for 2019
With the build-up to Christmas well and truly underway, most retailers are trying to maximise their sales and take advantage of all the festive fervour. I’ve seen some great promotional efforts in golf clubs around the country. It’s amazing …
Beware the Pitfalls of Customer Credit
So, a customer comes into the pro shop and spends £300 of the credit he has in his account on a new electric trolley. But hang on! That credit’s been sitting there for months and you spent it on …
Second Date for Sell-Out CPD
There’s been great interest in this new, first-of-its-kind workshop, run by Crossover’s retail expert Mark Hopkins and Advanced PGA Pro David Fulcher. With the December CPD filling up within a day, we’re delighted to announce our second date on 21 …
December Pro Shop: Retail Tips
December is never the best month for golf shops when it comes to sales statistics, but it does tend to fare better than January, February and November, largely because people will be looking for Christmas presents for their golf-loving …
When Credit’s Due
It’s often over-looked, or forgotten, and rarely considered a problem, but customer credit can be as much of a threat to your business, as bad debt. We all know the dangers of debt, which, if left too long, can …
Brexit Today:Advice for Golf Retail
Last week was a busy week in British politics, with most of us avidly watching the news to see the latest Brexit events and reactions. After the resignations and letters of no confidence, it’s easy to become disillusioned and a …