Rebecca Brown, Training Manager
Training Manager
What does your typical day look like at Crossover?
I train all of our new customers, usually spending 2 days in the shop with them. Every day is different as every shop is different. Training is tailored to the shops requirements and objectives. When I am not onsite, I do some remote training with customers and write ‘How to’ guides.
What can customers come to you for advice / help with?
Any ‘how do I..’ questions about our products.
What's your favourite Crossover product and why?
XCODES because it makes maintaining an accurate product database really easy which in turn makes reports more accurate which in turn makes buying decisions making easier.
Explain how working with Crossover Technologies benefits its customers
Customers can really benefit from working with us because we don’t just install XPOS and leave, we provide invaluable retail advice. The training we provide alongside installation means greater knowledge for the pros, more profit, improved cash flow, and less time wasted time on stock management.
What developments are you most looking forward to over the next 12 months?
The new product screen as it will make maintaining an accurate product database even easier than it is now.
Tell us something about yourself we don't know!
I love the outdoors, especially hiking. I have trekked to Everest Base Camp, walked the Tongariro Crossing in New Zealand and been to the summit of all 4 active Italian volcanoes.