Articles filed under: Meet The Team

The Cake’s on Tom

So, it’s Support Technician, Tom Down’s first year anniversary working as part of our XPOS support team … and HE brings US cake. That must be a good sign! Happy anniversary Tom, and thanks for all the hard work (and …

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Seeking New Finance Manager

We are seeking an ambitious, qualified (or qualified by experience) part-time Finance Manager to take charge of the finance function. This role is integral to the smooth running of the office, providing full finance support to the business and mentoring …

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Tom Wilmot

XCodes Product Manager What does your typical day look like at Crossover? I work mostly within the XCODES database adding new products, this means contact with suppliers and customers for new product launches to make sure the product database is ...

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Chris Hobart

Chris Hobart, Support Technician at Crossover Technologies, is always at the end of the phone for our customers. He tells us a little more about his role and his love of cooking!

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Sue Humphries

Behind the scenes at Crossover Technologies, we have a busy team of hard-working staff who each play a part in making the cogs turn. Our Sales Executive, Sue Humphries, plays an important role speaking to pros about Crossover products and services and how they can make significant improvements to their business.

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Henry King, Product Manager

For me every day is different. Some days I will speak to customers to find out what they want and need our software to do. Some days I might oversee the launch of a new product or update. Some days I might be helping with the marketing or branding of our products. Some days I might be involved in testing unreleased software. Mostly I spend time working on turning ideas into designs – so our developers can turn them into software you can use.

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Rebecca Brown, Training Manager

I train all of our new customers, usually spending 2 days in the shop with them. Every day is different as every shop is different. Training is tailored to the shops requirements and objectives. When I am not onsite, I do some remote training with customers and write ‘How to’ guides.

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Matt Peace, Support Team Manager

I manage the support team so my day consists of ensuring that our customers are getting the expert support we promise. Overseeing the communication with our partners in the UK, Europe and Australia. Gathering figures and stats to ensure that our SLA’s are being adhered to. Coming up with new ideas to improve the support team.

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