Matt brings with him a wealth of customer support service experience in the retail sector, having previously worked behind the scenes with EPOS systems for over 12 years. Matt also has a passion for golf, so working for an industry leader in the sport suits him down to a tee!
Our managing director, Claire Fraser, explains the reason behind Matt’s appointment;
“We continuously review the level of support we provide our customers so we know that they want more on-hands support and training, someone to be at the end of the phone. Providing first-class customer service is at the heart of our core values as we strive to be the No. 1 EPOS provider for golf retailers and Matt’s appointment will help us to provide an even better service for our customers.”
And a few words from the man himself…
“It’s an exciting time for me to be joining the business that has ambitious growth plans. It’s really important to the Support Team that we deliver the best possible service we can and ensure that our customers have easy access to the expert support they need.
“With the introduction of new technologies and online communications channels, the customer support world is ever-changing and these days people expect to be able to get hold of someone quickly and efficiently. I will be responsible for reviewing our service level agreements and looking for ways that we can continuously improve and develop our service to meet and exceed our customer needs and expectations.”