Support

Get the most out of XPOS

Get the most out of XPOS

So much more than just software assistance, our support and installation packages are designed to provide you with the business support from start to finish that you need.

Our installation package includes the software installation and initial onsite training that you will need to get you started. Our support package is a crucial part of the XPOS solution. It includes telephone support, back-ups and software updates.

More broadly, our support package also includes general business advice that you will find invaluable to growing your golf retail business. This includes webinars, market reports, blogs, roadshow events, seminars around the country and regular face to face reviews with our expert team.

It’s all designed to ensure you get the most out of XPOS and our other systems, keep you up to date with industry trends and best practice, and provide useful business advice. We believe we are different to other epos providers. We provide the systems and the knowledge to help you succeed. We want you to consider us your trusted retail partner.

“The Support Team is invaluable because they know their customers, like myself, aren’t always completely computer savvy. It can be difficult to explain to someone over the phone how to fix something on a computer but they somehow always manage to do it and they do it well. They’re never patronizing.”

Darren Arber, Head Professional - West End Golf Club

With our installation and support packages, you are guaranteed


The right start

If the thought of a new system worries you, fear not! Our set-up process sees your software remotely installed, and onsite training provided for you and your staff. We can even provide an initial stocktaking service leaving you with everything in place. This means you can hit the ground running with minimal disruption.

A reliable partner

As a golf pro, where do you turn for support? Many small business owners face the problem of being isolated within their business. With years of industry experience and an eye for innovative solutions, we are ideally placed to be your trusted retail partner. With our support package, you have a friendly expert partner to turn to.

Peace of mind

Relax we’ve got you covered. There’s a dedicated Support Team on standby to answer your questions. Regular software updates are also provided so that you can be confident XPOS remains in shipshape fashion. And your data can be backed up online to secure servers so that you never have to fear the crisis of data loss.

Keeping you informed with expert knowledge

This is the bit that differentiates our support package from just software assistance. Because we specialise in working with golf retailers we can bring all our industry knowledge to you in a continuous programme of business advice. So you benefit from learning what’s new in your industry, and from receiving general business advice through seminars, webinars and white papers.

XCODES and XAPP

And don’t forget, signing up for our support package also gives you access to our product database, XCODES, and our stock taking app, XAPP.

“The business insight Crossover Technologies provides is almost more important than the XPOS system itself. It’s not just about the software it’s the ‘nitty gritty’, the knowledge and insight that all helps to enhance my retail knowledge and help me take action to build a better business.”

David Fulcher, Director of Golf - Edgbaston Golf Club

“I’m confident that in the event of a disaster a copy of my data is saved and available. 18 months ago my shop was flooded by a storm surge writing off all my computers. However I was soon able to get all the information back onto my laptop and start trading again as soon as a temporary shop was set up.”

Simon Rayner, Head Professional - Royal West Norfolk Golf Club

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