Privacy Policy

Your privacy is important to Crossover Technologies. So we’ve developed a Privacy Policy that explains how we collect, record, use and store your information. Please take a moment to familiarise yourself with our privacy practices and let us know if you have any questions.

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

This privacy notice tells you what to expect when Crossover Technologies collects personal information. It applies to information we collect about:

  1. Our retail customers
  2. Customers of our web and data services
  3. Our customers’ customers
  4. Our partners
  5. Visitors to our website
  6. Job applicants and our employees
  7. Customers or other individuals who complain about our products or services

1. Our Retail Customers

Crossover Technologies hold the contact details of our retail customers, in UK and Europe, so that we may provide support on the products and services that we sell to our customers, as well as being able to manage the relationship with our customers, such as billing and other management information.

We also hold contact information on prospective customers so that we can contact them and market our products and services to them.

We do not store any bank or credit card details for our customers.

2. Customers of our web and data services

Crossover Technologies hold the contact details of our customers who buy and use our web and data services so that we may provide support on these services, as well as being able to manage the relationship with our customers, such as billing and other management information.

We may also hold log-in information for these services so that we are able to manage and support these services for our customers.

3. Data on our customers’ customers

Crossover Technologies collects data on our customers’ customers, i.e. the end user or consumer. This data includes contact details (name, address, email address, mobile numbers etc.) as well as sales data (sales value, volume, etc.). If required this data can be provided to a 3rd party marketing services provider at our customer’s request using our secure service.  This would be covered by the privacy policy of our customer.  Crossover Technologies retains a back-up of our customers’ system data that will contain consumer information. This data is held securely on our servers as part of a back-up solution we provide for our customers.

4. Our partners

Crossover Technologies works with a number of partners, who are usually sales or support associates who operate in other geographical locations. We hold contact details on these partners.

We may share some of our customer and prospective customer contact details with our sales partners. We share our customer and their consumer data with our third party support providers.  This information is held securely by our partners.

5. Visitors to our website

Cookies are small text files that are placed on your computer when you visit a website. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The Crossover Technologies website uses cookies.  If you are concerned about security, you can modify your browser to prevent cookies being stored on your machine.  There is more information in Our Cookies Policy, as well as instructions for how to manage your cookies using the popular internet browsers.

6. Job applicants and our current and former employees

When individuals apply to work at Crossover Technologies, we will only use the information they supply to us to process their application and to monitor recruitment statistics. Where we want to disclose information to a third party, for example where we want to take up a reference, we will not do so without informing them beforehand unless the disclosure is required by law.

Personal information about unsuccessful candidates will be held for no longer than 12 months after the recruitment exercise has been completed; it will then be destroyed or deleted. We retain de-personalised statistical information about applicants to help inform our recruitment activities, but no individuals are identifiable from that data.

Once a person has taken up employment with us, we will compile a file relating to their employment. The information contained in this will be kept secure and will only be used for purposes directly relevant to that person’s employment. Once their employment with us has ended, we will retain the file for a minimum of 6 years in line with best practice and then delete it.

7. Customers or other individuals who complain about our products or services

When we receive a complaint in a phone call, we record the complaint on our customer management tool including the details of the complaint, and where appropriate the details of any other individuals involved in the complaint. Where a complaint is received via an email or letter, it is passed onto the management team.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide.

Access to personal information

Crossover Technologies tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a request under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

We will never collect sensitive information about you without your explicit consent.

To make a request to Crossover Technologies for any personal information we may hold you need to write to our customer service team on support@crossovertec.co.uk.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

The information we hold will be accurate and up to date. You can check the information that we hold about you by e-mailing us. If you find any inaccuracies we will delete or correct it promptly.

We will respond to any request for information under the Data Protection Act 1998 within 40 days.

Disclosure of personal information

In many circumstances we will not disclose personal data without consent.

However, in the two cases below, we may share your information with another party:

  1. Retail Buying Groups where we share customer contact and sales data with these buying groups so that they can manage their retail accounts and market to the consumer.
  2. An external firm as part of our customer survey which we conduct twice a year, when our customers are contacted and asked for feedback on our products and service.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Queries on this privacy policy

If you have any questions about your privacy on this site, you should e-mail our customer service team on support@crossovertec.co.uk.

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